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Tell us how to improve Brandwise!
Notification Emails Broken
I just got 90 emails in a hour, all the exact same, to tell me my usage is 90% done. Please for the love of God tell me how to turn this off.
Email Integration for Shopify Orders
Quick feature request for Conversations: adding search of orders by customer email / phone number into the “Link Shopify Order” (in addition to the order number), then attach the correct order to the conversation. Why: it reduces back-and-forth, avoids mistakes, and speeds up resolution when customers don’t have their order number.
Team Activity & Performance Analytics
It would be very helpful to have a team activity and performance tracking feature inside Brandwise. Currently, there’s no easy way to see which team member replied to a Facebook comment, DM, or email. I’d love to see: The name of the team member who handled each comment or message. Daily analytics for each team member, per day, per week, per month, showing: Number of comments deleted Number of comments hidden Number of comments liked Number of comments marked as read Number of comments replied to A detailed overview of all comments each team member has replied to, including the actual reply text. This would help teams track productivity, accountability, and engagement quality — especially for customer service and social media management teams.
Allow to connect two email accounts
Is there a possibility that we can connect two email account in the future?
Completed
Knowledge Base disappeared
Anyone else having issues with their knowledge base disappearing? Its happened twice to me this year…
Completed
Add overflow fix for too many pages
For some that have too many pages, all of the pages are stacked on top of each other out of the window screen size. In the meantime I’ve found zooming out to helps me through this (for now), but a scroll overflow fix would be nice.
Sync old comments
Ability to sync old comments (option for either amount of comments or since date) in case of an issue with page(s) connection.
Completed
Roles Members
I would like to know if you plan to assign specific accounts to a member. Today, only individual comments can be assigned.
Completed
Ability to use brandwise with mobile
when i open the brandwise homepage at my mobile, the screen is postponed so it´s not possible to answer comments from my mobile. So adjusting the homepage for mobile or a brandwise app would help
Completed
Ability to delete a hidden comment
Ability to delete a hidden comment so that I don't have to make it visible to delete it.
Completed
view ai reply history to verify quality+see value
right now, things are a bit confusing in the UI with being able to see what ai replies were made, what the comments/content was. in order top have confidence in the system, would be ideal to easily and in realtime see ai replies as they go out so any adjustments can be made+stakeholders at brands can be confident that it's 'quality enough'.