Knowledge Base disappeared

Anyone else having issues with their knowledge base disappearing? Its happened twice to me this year…

Trustpilot negative comments integration

X (formerly Twitter) integration

Add overflow fix for too many pages

For some that have too many pages, all of the pages are stacked on top of each other out of the window screen size. In the meantime I’ve found zooming out to helps me through this (for now), but a scroll overflow fix would be nice.

Dark Theme on V2

As the title says, dark theme would be nice on the new v2.

Make flows for certain keyword replies - If the comment talks about this then reply this

Sync old comments

Ability to sync old comments (option for either amount of comments or since date) in case of an issue with page(s) connection.

Top secret feature

Has been in the works for a while, more details later :)

Roles Members

I would like to know if you plan to assign specific accounts to a member. Today, only individual comments can be assigned.

Ability to use brandwise with mobile

when i open the brandwise homepage at my mobile, the screen is postponed so it´s not possible to answer comments from my mobile. So adjusting the homepage for mobile or a brandwise app would help

Ability to delete a hidden comment

Ability to delete a hidden comment so that I don't have to make it visible to delete it.

AI Analysis

view ai reply history to verify quality+see value

right now, things are a bit confusing in the UI with being able to see what ai replies were made, what the comments/content was. in order top have confidence in the system, would be ideal to easily and in realtime see ai replies as they go out so any adjustments can be made+stakeholders at brands can be confident that it's 'quality enough'.

auto-read when replied

mark replied comments automatically as read

show the time of the comment

display the time of the comment to track the response rate

user history

display all comments of one user to check the history and detect potential bots or hater

show full Comment history

Display the context of all (own) replies and following comments under one comment

Brandwise App for mobile

would be easier to manage comments on the road

AI Respond to comments on creator/customer posts

It would be great to have AI autorespond to comments on influencer/creator posts that gain traction as these get 1000s of comments.

Advanced AI Replies for DM's

AI replies for DM's will be more advanced than comments since the AI will need to know the entire conversation history between you and that user