Notification Emails Broken

I just got 90 emails in a hour, all the exact same, to tell me my usage is 90% done. Please for the love of God tell me how to turn this off.

Email Integration for Shopify Orders

Quick feature request for Conversations: adding search of orders by customer email / phone number into the “Link Shopify Order” (in addition to the order number), then attach the correct order to the conversation. Why: it reduces back-and-forth, avoids mistakes, and speeds up resolution when customers don’t have their order number.

Have a Customer Satisfaction Rating

⭐ ⭐ ⭐ ⭐ ⭐

Team Activity & Performance Analytics

It would be very helpful to have a team activity and performance tracking feature inside Brandwise. Currently, there’s no easy way to see which team member replied to a Facebook comment, DM, or email. I’d love to see: The name of the team member who handled each comment or message. Daily analytics for each team member, per day, per week, per month, showing: Number of comments deleted Number of comments hidden Number of comments liked Number of comments marked as read Number of comments replied to A detailed overview of all comments each team member has replied to, including the actual reply text. This would help teams track productivity, accountability, and engagement quality — especially for customer service and social media management teams.

Allow to connect two email accounts

Is there a possibility that we can connect two email account in the future?

Knowledge Base disappeared

Anyone else having issues with their knowledge base disappearing? Its happened twice to me this year…

Trustpilot negative comments integration

X (formerly Twitter) integration

Add overflow fix for too many pages

For some that have too many pages, all of the pages are stacked on top of each other out of the window screen size. In the meantime I’ve found zooming out to helps me through this (for now), but a scroll overflow fix would be nice.

Dark Theme on V2

As the title says, dark theme would be nice on the new v2.

Make flows for certain keyword replies - If the comment talks about this then reply this

Sync old comments

Ability to sync old comments (option for either amount of comments or since date) in case of an issue with page(s) connection.

Top secret feature

Has been in the works for a while, more details later :)

Roles Members

I would like to know if you plan to assign specific accounts to a member. Today, only individual comments can be assigned.

Ability to use brandwise with mobile

when i open the brandwise homepage at my mobile, the screen is postponed so it´s not possible to answer comments from my mobile. So adjusting the homepage for mobile or a brandwise app would help

Ability to delete a hidden comment

Ability to delete a hidden comment so that I don't have to make it visible to delete it.

AI Analysis

view ai reply history to verify quality+see value

right now, things are a bit confusing in the UI with being able to see what ai replies were made, what the comments/content was. in order top have confidence in the system, would be ideal to easily and in realtime see ai replies as they go out so any adjustments can be made+stakeholders at brands can be confident that it's 'quality enough'.

auto-read when replied

mark replied comments automatically as read

show the time of the comment

display the time of the comment to track the response rate